When a product is deficient
As a seller, you are legally responsible for deficiencies in the product itself. In particular, you are responsible for ensuring that it does not cause injury, loss or damage.
You must always repair a product that is dangerous. If you find out that an electrical product that you are selling or sold in the past is dangerous, you are required to remove it from the market, regardless of who caused the fault. If necessary, you must organise a recall to prevent injury, loss or damage.
As well as taking the necessary steps, you must also inform the market surveillance authorities of the countries where you sold the product.
You must also repair a product that does not meet all the requirements. If the product has other deficiencies but is not dangerous, you must take steps to ensure that the product meets all requirements. The necessary steps depend on the deficiencies in question. For example, you may need to stop selling the product, or take it back from the end user, consumer or other sellers who purchased the product from you. This obligation is set out in the specific product regulations that apply to distributors, importers and manufacturers.
If the product is not dangerous and does not pose a risk, you do not need to inform the market surveillance authorities, for example the National Electrical Safety Board, the Consumer Agency or the Work Environment Authority.
